Matrix: The Four Social Support Strategies
At the Altimeter Group, I cover Customer Strategy, which encompasses not only marketing, but also support, expect our discussion to grow as social technologies impact the whole enterprise.The Social Support movement is afoot (see opportunities), and...

Evolution: The Eight Stages Of Listening
As Social Customers Become More Empowered, Organizations Must Have A Listening StrategyAs we approach 2010 planning companies need a strategy around listening. Sadly, most companies, and their agency partners don’t know why to listen or how. As a...

Looking forward to Monitoring Social Media 09 in London – Part 2 – November 17th
I write some of my best posts when I’m tired and about to pass out from a long day of working and writing – since my post on Looking forward to Monitoring Social Media 09 in London – November 17th was re-tweeted several times, and I only covered...

Podcast de Mark Krigsman y varios mas de la industria de CRM hablando sobre los fracasos de CRM y Tecnologia.
via blogs.zdnet.com Podcast hecho por Michael Krigsman, en donde habla sobre las fallas de tecnologia y CRM. Aqui yo apoyo con la convers ...

A must read! Social CRM technology is alive, well and ready for work!
via thecustomercollective.com Read the post: http://www.thecustomercollective.com/TCC/41896 ...

On Social CRM Options
"The discussion around Social CRM is entering a phase whereby we are trying to move away from turning around in circles about semantics, towards a more practical and pragmatic approach that businesses can identify with so as to consider implementing...

Call Center Cloud?
Update: Salesforce.com, Cisco partner on call-center communications tech via infoworld.com Salesforce.com is partnering with Cisco to integrate to Cisco's small business call center solu ...