Service Design Research
30 ans de recherches en Design de services, rassemblant les plus importants articles sur le sujet.

The end of the edge case - (37signals)
"An interesting thing happens when your customer base reaches a certain size: You cease having edge cases. [...]Mistakes, bugs, incompatibilities, and related issues that used to affect a handful now affect hundreds. 1% is a real number...

Mumbai markings enhance service design
Meena Kadri reports on how lunch and laundry delivery in Mumbai – known as the Dabbawalla and Dhobi Ghat services – use sophisticated coding systems to track items within their service chain, in order to ensure accurate delivery.“The Dabbawalla...

Our misguided focus on brand and user experience
If there is a future for designers and marketers in big business, it lies not in brand, nor in “UX”, nor in any colorful way of framing total control over a consumer, such as “brand equity”, “brand loyalty”, the “end to end customer...

Interesting read (Eve Standard) on how Ocado have used 'advanced software' to optimise w'house processing. Good service design too?

What’s SDR « Service Design Research
It aims to collectively build an understanding and foster a dialogue on where ideas and concepts of Service Design have come from, how these evolved over the last two decades as well as report and review current research and service design practices. The...

Engine Service Design | Home
Engine is a service design consultancy helping organisations to evolve and innovate services that attract and keep customers, increase revenue and build brand equity.

live|work
We have designed our services to fit a range of client needs. We will work with you to create the right mix for your context. Our unique combination of disciplines is designed to focus on the needs and desires of customers and create excellent services.

Nico Morelli, always pithy, offers up "Is Service Design Boring?" on need for balance between UX and systems design: http://is.gd/3WEIg

Planned the 5th edition of the Service Design Drinks. October 28th in Utrecht check http://bit.ly/Li0Ya for more details #servicedesign

We cannot accept that behavior
I bought some concert tickets online a few days ago. For once I was online and ready as the tickets were going on sale at 10am. 09:58am ─ I clicked through a maze of links to finally arrive at a page where it seemed like I’d be able to buy...

Participle
Works with and for the public to create new types of public services that make a real difference.