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Gerard posted a blog entry
ITIL IT Service Management Rule Number 48. Make the Effects of the rollout Visible to the Manager
It can be tempting to model subtle choices in your rollout, but unless the final results are clear to the Manager, you may well...
It can be tempting to model subtle choices in your rollout, but unless the final results are clear to the Manager, you may well...
16 days ago
Customer Service Foundation
| Topics: Rules of ITIL IT Service..., choice, choices, Manager
Customer Service Foundation
| Topics: Rules of ITIL IT Service..., choice, choices, Manager