Beyond the experience: In search of an operative paradigm for the industrialisation of services
More (very academic) fodder about the emerging discipline of "Service design."

The Benefits of Pissing People Off
“He said that if you are really effective at what you do, 95% of the things said about you will be negative. Keep your head on straight, don’t get emotional, take the heat, and just make sure your clients are smiling.”Doing anything remotely...

Boreal forests' carbon stores need better management | sciencestage.com
sciencestage.com Boreal forests' carbon stores need better management http://bit.ly/62pYLI

Vers une crise des modèles de management ?
« Le management en tant que théorie constituée est confronté à ses limites, pour ne pas dire à ses errements », estime Catherine Blondel, directrice scientifique du cycle pour dirigeants de l'institut de l'Ecole normale supérieure.«...

We Perform Best When No One Tells Us What To Do
According to Dan Pink (lawyer, speech writer, author, and career analyst), the way to get the best original ideas out of people is to cut back on restrictions and rules regarding output, and stop offering incentives for work produced. This may sound a...

Facebook | Open Innovation in Google
Facebook group tracking Google open innovation topics

5 Important Tips for Successful Web Meetings
We run virtual meetings -- badly. We have to get better to be able to be more inclusive.

El Capital Humano como creador de valor en la organización
Para comprender el significado del capital humano dentro de la empresa desde una perspectiva no sólo económica sino de administración de recursos humanos, debemos considerar que las organizaciones cambian continuamente, no permanecen estáticas y...