The Effective Use Of Silence
When I was a resident I was given the opportunity to participate in a series of seminars designed to improve my teaching skills. In one discussion group the discussion leader asked us a question to which no one had an immediate answer. He waited. And...

The Eight Stages of Listening « The Seldom Seen Kid
November 29, 2009@hrouda shared a presentation by Jeremiah Owyang on Twitter, about the different stages of listening.

Managing Mondays: Motivating Morale On a Budget
8 minute read on how to motivate your team, bolster loyalty and elevate morale on a budget in a down economy.

TEN MYTHS ABOUT ARTISTS #14: Artists Don’t Care What Other People Think
MYTH: Real artists have the courage of their convictions. They don’t care what other people think.REALITY: Oh, it’s sad, but we care very very much what you think!This is a myth that started out as “Real artists are loners”. Well, some are,...

Lego Grows by Listening to Customers - Advertising Age - Special Report: Marketer of the Year 2009
As a "Distantly Danish" guy (part of my family came from Denmark several generations ago), and longtime fan of Lego (regardless of being from Denmark), it has been heartening to see that Lego has been able to re-invent itself significantly via...

5 Whys Jog Actionable Listening
I can pay to listen. I can listen for free. I can “monitor,” even. I can pay others to listen for me. I can lurk. I can engage.There have been some great posts on the tools for listening. The list for both paid tools and free tools is...