NuBot: Automated IVR Testing made accessible and affordable: http://tinyurl.com/ybtajzq

Industries That Should Not Live Without IVRS
hI don’t have to repeat the importance of identifying your target market and finding out potential market in this article in a competitive market that we are living now a days! I have tried to accumulate as many industrial sectors as I could get by...

Call transfer on ISDN PRI interface with PBX
Call transfer from interactive voice response system to human agent is one of the basic requirement and a must for IVR usability in any call center. While transferring an active call on an analog extension is very simple an straightforward, but the same...

IVR Providers at Indian Telecom 2009 Exhibition in New Delhi
I had visited India Telecom 2009 exhibition held from 3rd December 2009 to 5th December 2009 at Pragati Maidan, New Delhi, India. Though it was mainly an exhibition about Indian Telecom Industry, but I found many companies from IVR industries present...

IVR System for Hospitality industry
IVR is a tool which can server hospitality industry in many ways. Most probably, not many people in hotel industry or IVR industry may have thought about it or implemented some really smart, useful, productive IVR application for it. Well, recently, I...

Interesting usage of IVR system
There are many interesting usage of IVR systems all across the globe. IVR is being used to earn money for company, save expenses, increase efficiency, increase sales etc. But how about using IVR to increase agricultural production ?

Top 5 benefits of having IVR system in your office
Recently, while I was talking to one of my clients about a customised IVR solution for his office, he suddenly asked me,”What benefits would I have by installing this IVR thing in the first place ?”. Actually, I was startled! I was on a paid...

Merchandise on IVR E-com portal
One would be surprised to know that, many products, services could be sold on IVR. Few such products or services are :-a. Music CD/Albums :One can build a complete music store on IVR. The obvious advantage on operating a music store on IVR is...

Smart usage of predictive dialer in call center
User calls to IVR number and he gets to hear an welcome message and asked few options. After that the user is put on hold saying ‘All our customer care officers are busy, Your call is important to us, we will transfer the call to a customer care...

IVVR based E-Com portal
Now, with advent of 3G services by telecom operators and affordability of 3G enabled phone with dual camera, we can hope to see IVVR portal for e-com portal! It will be an one step ahead of IVR E-com portal I wrote in my recent post. IVVR portal takes...

RT @ivrsworld New Post : IVVR based E-Com portal : http://bit.ly/Vdppg #ivr #ivvr

How to use IVR as E-com portal
One may actually generate revenue by establishing an IVR e-com portal! IVR e-com portal can be thought of as corresponding voice portal for an e-com ( e-commerce) web portal. While an e-com portal is accessed using a web browser on a PC/Laptop or mobile...

RT @ivrsworld New post : How to use IVR as e-com portal ? : http://bit.ly/2UmErR

Automatic Speech Recognition in voice portal
What is speech recognition or automatic speech recognition ?Automatic speech recognition can be defined as a process by which spoken words are converted to text. Many people may confuse with voice recognition as speech recognition. Voice recognition is...

Will voice mail go Email Way ?
Email has revolutonised the way people communicate, exchange messages and information. Even after many innovative applications like SMS, web-based innovations like Twitter, Social Networking Sites like Facebook, Orkut, Myspace, email was holding its...

Implementing simple Voice Mail System using analog CTI board
Implementing traditional voice mail using analog CTI boards is quite tricky. If the switch of EPABX does not support certain features, than it is almost impossible to implement traditional voice mail system with traditional operation. The major issue is...

RT @mheadd: [New Blog Post] Next Steps in the Evolution of Multimodal Applications. http://bit.ly/2AzTc0 #IVR #VoiceXML #Voxeo #IMified

IVR Customization Tips
Normally, an IVR application is designed and developed as per requirement of the customer by IVR companies. But they have ready-made modules tested and readily available for quick development. Normally, the modules like, telephone interface, ring...

Blocco utilizzo carta visa on line
Sei titolare di una carta appartenente al circuito visa o mediti di fartene una?BeneSei solito utilizzarla per fare acquisti on line o pensi di usarla per quello?Ottimo …Qualche giorno fa...Questo articolo ti ha incuriosito? Continua a leggerlo...

Can Video IVR or IVVR be next big VAS for Telecom Operators ?
here has been lot of talk about video IVR or IVVR ( Interactive Voice and Video response System) recently. Dialogic also has announced recently of their availability of Beta DiaStar™ Server, Version 1.1, “Allowing developers to create video...

Growth of Outbound IVR Systems
Recently, there has been news about growth of outbound IVR systems everywhere in the world. I have also experienced people preferring outbound IVR over inbound IVR. Outbound IVR systems are being preferred in those kind of application where some customer...

New training material, IVR - What is it? - http://dijexi.com/qN

@ScottATaylor #IVR don't save money http://bit.ly/2euwA #management #technology

@ScottATaylor Here is a short post on why #IVR don't save money http://bit.ly/2euwA

PSE&G IVR, after 3(!) recognition failures: "if you smell gas, are experiencing a failure or [..really long prompt..], say 'emergency!'" :))