Topic: ITIL
New with Topic: ITIL
Douglas Hoff posted a blog entry
Visualizing a social media strategy aligned with your business. How to use ITIL even if you're a blogger.
As the world of IT and social media marketing encroaches more on the executive suites, the plan of action is turning from a...
As the world of IT and social media marketing encroaches more on the executive suites, the plan of action is turning from a...
Gerard posted a blog entry
The Art of Service’s ITIL v3.0 Certification Kits, September 10, By ITTechie “ITTechie” (Harpers Ferry, WV United States)
The combination of The Art of Service's certification kit and included online training not only taught me the concepts of ITIL...
The combination of The Art of Service's certification kit and included online training not only taught me the concepts of ITIL...
Gerard posted a blog entry
Wonderful Book and Online Review, December 30, By E. Green
I purchased this book to learn more about ITIL. This has given me a great overview of the reference library. The online...
I purchased this book to learn more about ITIL. This has given me a great overview of the reference library. The online...
Gerard posted a blog entry
The Art of ServiceExcellent ITIL Training Products, December 30, By Gibson Charles “GCharles” (Crestview, FL USA)
I have recently enrolled in the ITILv3 Foundation Certification training course.The Art of Service course is simply outstanding...
I have recently enrolled in the ITILv3 Foundation Certification training course.The Art of Service course is simply outstanding...
Gerard posted a blog entry
ITIL v3 Foundation Complete Cetification Kit, May 10, By John Scholl
this is an excelent product. both the book and online course were all I needed to pass the test the first time. Highly...
this is an excelent product. both the book and online course were all I needed to pass the test the first time. Highly...
Gerard posted a blog entry
ITIL Accessible, September 10, By Suhail Yaqub
A very reasonably-priced starting point for ITIL and ITIL certification. Could not find anything better.
A very reasonably-priced starting point for ITIL and ITIL certification. Could not find anything better.
ivancoleman2 posted a blog entry
Your Business Needs Change Management Software
Businesses have become increasingly dependent on the internet as information technology continues to advance further. In fact,...
Businesses have become increasingly dependent on the internet as information technology continues to advance further. In fact,...
Venkat Maddala posted a blog entry
WWRUG 2009 – Recap
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Gerard posted a blog entry
ITIL IT Service Management Rule Number 47. Make the ITIL Project Value Add for the Customer, not the Designer or IT Manager
This may seem obvious, but often ITIL Project designers forget that it is the end-user/customer who is the final audience. ...
This may seem obvious, but often ITIL Project designers forget that it is the end-user/customer who is the final audience. ...
12 days ago
Customer Service Foundation
| Topics: Rules of ITIL IT Service..., audience, craft, customer
Customer Service Foundation
| Topics: Rules of ITIL IT Service..., audience, craft, customerGerard posted a blog entry
ITIL IT Service Management Rule Number 45. Begin at the Middle
When you are setting about to develop a ITIL Project, rather than starting with the first level or initial scene of a ITIL...
When you are setting about to develop a ITIL Project, rather than starting with the first level or initial scene of a ITIL...
Teri B posted tweets
@BFLouisville Seeking Position: PMP, ITIL Cert, MS degree, 13+ yrs IT hlthcare exp, L'ville KY area, will accept contract, consider relocate
@digitaldivide: Plz RT: seeking job: PMP, ITIL Cert, MS degree, 13+ yrs IT hlthcare exp, L'ville KY area, will relocate, contract OK
@technologyjob: Plz RT: Seeking Job: PMP, ITIL Cert, MS degree, 13+ yrs IT hlthcare exp, L'ville KY area, will relocate, contract OK
@JobAngels: Plz RT: Seeking Job: PMP, ITIL Cert, MS degree, 13+ yrs IT hlthcare exp, L'ville KY area, will relocate, accept contract work
@TechOrangeOCJob Plz RT: Seeking job: PMP, ITIL Cert, MS degree, hlthcare IT exp. Louisville KY area, contract OK, will relocate
@TechJob_Chicago Plz RT: Seeking position: PMP, ITIL Cert, MS degree, 13+ yrs IT hlthcare exp, contract OK, will relocate
@ahjobslist: Plz RT: Seeking position: PMP, ITIL Cert, MS Degree, 13+ yrs IT hlthcare exp, contract OK, will relocate
First posted a blog entry
EasyCMDB – web based app for Configuration Management
In ITIL, the process which I find most challenging to really understand fully is the Configuration Management Process. Image by...
In ITIL, the process which I find most challenging to really understand fully is the Configuration Management Process. Image by...
First posted a blog entry
EasyCMDB – web based app for Configuration Management
In ITIL, the process which I find most challenging to really understand fully is the Configuration Management Process. Image by...
In ITIL, the process which I find most challenging to really understand fully is the Configuration Management Process. Image by...
Gerard posted a blog entry
ITIL IT Service Management Rule Number 44. Distribute ITIL Project Assets Asymmetrically
When there are milestone or experiences the Manager can encounter in a ITIL Project, place them asymmetrically, both spatially...
When there are milestone or experiences the Manager can encounter in a ITIL Project, place them asymmetrically, both spatially...
Gerard posted a blog entry
ITIL IT Service Management Rule Number 40. Provide Parallel Challenges with Mutual Assistance
When presenting the organization with a challenge – an activity to align, a process to tweak – provide several such...
When presenting the organization with a challenge – an activity to align, a process to tweak – provide several such...
14 days ago
Customer Service Foundation
| Topics: Rules of ITIL IT Service..., action, activity, assistance
Customer Service Foundation
| Topics: Rules of ITIL IT Service..., action, activity, assistanceGerard posted a blog entry
ITIL IT Service Management Rule Number 39. Emphasize Exploration and Discovery
Managers like to figure out the territory of your ITIL Project — it’s a basic human impulse to investigate the unknown...
Managers like to figure out the territory of your ITIL Project — it’s a basic human impulse to investigate the unknown...
14 days ago
Customer Service Foundation
| Topics: Rules of ITIL IT Service..., human impulse, impulse, ITIL
Customer Service Foundation
| Topics: Rules of ITIL IT Service..., human impulse, impulse, ITILKoesna posted a blog entry
Where’s the Fit? Itil and Project Management
It is always good for professionals to combine the right sets of expertise. For someone involved with IT infrastructure...
It is always good for professionals to combine the right sets of expertise. For someone involved with IT infrastructure...
14 days ago
Kusna.com - Let's share together
| Topics: Quality..., It Infrastructure..., Itil, Itil And Project...
Kusna.com - Let's share together
| Topics: Quality..., It Infrastructure..., Itil, Itil And Project...Venkat Maddala bookmarked a link
RIP - ITIL V2
In June 2009 OGC announced that itSMF International 1 were undertaking a survey of the IT Service Management community to seek views on the uptake of ITIL version3 and the need to retain ITIL version2.The survey had over 1300 responses, with a broad...
In June 2009 OGC announced that itSMF International 1 were undertaking a survey of the IT Service Management community to seek views on the uptake of ITIL version3 and the need to retain ITIL version2.The survey had over 1300 responses, with a broad...
Gerard posted a blog entry
ITIL IT Service Management Rule Number 36. Identify Constraints
The first step in any design should be to identify the critical constraints on that design – what must be done, what should...
The first step in any design should be to identify the critical constraints on that design – what must be done, what should...
15 days ago
Customer Service Foundation
| Topics: Rules of ITIL IT Service..., area, attention, boss
Customer Service Foundation
| Topics: Rules of ITIL IT Service..., area, attention, bossGerard posted a blog entry
ITIL IT Service Management Rule Number 35. Let the Manager Turn the ITIL Project Off
A Manager should be able to halt and exit the ITIL Project at any point, losing few progress as a result. Our objective as...
A Manager should be able to halt and exit the ITIL Project at any point, losing few progress as a result. Our objective as...
15 days ago
Customer Service Foundation
| Topics: Rules of ITIL IT Service..., adage, customer, designers
Customer Service Foundation
| Topics: Rules of ITIL IT Service..., adage, customer, designersGerard posted a blog entry
ITIL IT Service Management Rule Number 33. Make SubITIL Projects
Managers want to participate in the course they take through your ITIL Project — so give them plenty of opportunities to...
Managers want to participate in the course they take through your ITIL Project — so give them plenty of opportunities to...
15 days ago
Customer Service Foundation
| Topics: Rules of ITIL IT Service..., challenges, course, ITIL
Customer Service Foundation
| Topics: Rules of ITIL IT Service..., challenges, course, ITILGerard posted a blog entry
ITIL IT Service Management Rule Number 32. Concretize Ideas
All your ITIL Project ideas must find a concrete expression in Manageable elements
All your ITIL Project ideas must find a concrete expression in Manageable elements
15 days ago
Customer Service Foundation
| Topics: Rules of ITIL IT Service..., concrete..., elements, expression
Customer Service Foundation
| Topics: Rules of ITIL IT Service..., concrete..., elements, expressionGerard posted a blog entry
ITIL IT Service Management Rule Number 31. Maintain Level of Abstraction
Immersion is easily disturbed — don’t make the Manager re-calibrate his “suspension of disbelief” and...
Immersion is easily disturbed — don’t make the Manager re-calibrate his “suspension of disbelief” and...
15 days ago
Customer Service Foundation
| Topics: Rules of ITIL IT Service..., disbelief, Immersion, ITIL
Customer Service Foundation
| Topics: Rules of ITIL IT Service..., disbelief, Immersion, ITILGerard posted a blog entry
ITIL IT Service Management Rule Number 30. Maximize Expressive Potential
Get the most out of your (always limited) material — either find ways to exploit an element of your ITIL Project, or cut...
Get the most out of your (always limited) material — either find ways to exploit an element of your ITIL Project, or cut...
Venkat Maddala posted a blog entry
RIP – ITIL V2
Share this on del.icio.usDigg this!Share this on RedditStumble upon something good? Share it on StumbleUponShare this on...
Share this on del.icio.usDigg this!Share this on RedditStumble upon something good? Share it on StumbleUponShare this on...
AnalistaTI posted a blog entry
Certificação ITIL, agora é sua vez !
O mercado de trabalho precisa de profissionais cada vez mais capacitados, com o aumento dos serviços relacionados com a...
O mercado de trabalho precisa de profissionais cada vez mais capacitados, com o aumento dos serviços relacionados com a...
Gerard posted a blog entry
ITIL IT Service Management Rule Number 28. Have fun at what you do. It will reflect in your work. No one likes a grump except another grump.
ITIL IT Service Management Rule Number 28. Have fun at what you do. It will reflect in your work. No one likes a grump except...
ITIL IT Service Management Rule Number 28. Have fun at what you do. It will reflect in your work. No one likes a grump except...
Gerard posted a blog entry
ITIL IT Service Management Rule Number 27. Don’t ever lose your sense of humor.
ITIL IT Service Management Rule Number 27. Don’t ever lose your sense of humor.
ITIL IT Service Management Rule Number 27. Don’t ever lose your sense of humor.
Gerard posted a blog entry
ITIL IT Service Management Rule Number 26. When making decisions, the pros are much easier to deal with than the cons. Your boss wants to see the cons also.
ITIL IT Service Management Rule Number 26. When making decisions, the pros are much easier to deal with than the cons. Your...
ITIL IT Service Management Rule Number 26. When making decisions, the pros are much easier to deal with than the cons. Your...
Gerard posted a blog entry
ITIL IT Service Management Rule Number 25. Cultivate the habit of making quick, clean-cut decisions.
ITIL IT Service Management Rule Number 25. Cultivate the habit of making quick, clean-cut decisions.
ITIL IT Service Management Rule Number 25. Cultivate the habit of making quick, clean-cut decisions.
16 days ago
Customer Service Foundation
| Topics: Rules of ITIL IT Service..., clean-cut..., Cultivate, decisions
Customer Service Foundation
| Topics: Rules of ITIL IT Service..., clean-cut..., Cultivate, decisionsGerard posted a blog entry
ITIL IT Service Management Rule Number 24. Don’t get excited in engineering emergencies. Keep your feet on the ground.
ITIL IT Service Management Rule Number 24. Don’t get excited in engineering emergencies. Keep your feet on the ground. ...
ITIL IT Service Management Rule Number 24. Don’t get excited in engineering emergencies. Keep your feet on the ground. ...
16 days ago
Customer Service Foundation
| Topics: Rules of ITIL IT Service..., Don, Emergencies, engineering
Customer Service Foundation
| Topics: Rules of ITIL IT Service..., Don, Emergencies, engineeringGerard posted a blog entry
ITIL IT Service Management Rule Number 23. Cultivate the habit of “boiling matters down” to the simplest terms. An elevator speech is the best way.
ITIL IT Service Management Rule Number 23. Cultivate the habit of “boiling matters down” to the simplest terms. An...
ITIL IT Service Management Rule Number 23. Cultivate the habit of “boiling matters down” to the simplest terms. An...
16 days ago
Customer Service Foundation
| Topics: Rules of ITIL IT Service..., Cultivate, elevator, elevator...
Customer Service Foundation
| Topics: Rules of ITIL IT Service..., Cultivate, elevator, elevator...Gerard posted a blog entry
ITIL IT Service Management Rule Number 2. It is easier to get into something than it is to get out of it.
ITIL IT Service Management Rule Number 2. It is easier to get into something than it is to get out of it.
ITIL IT Service Management Rule Number 2. It is easier to get into something than it is to get out of it.
16 days ago
Customer Service Foundation
| Topics: Rules of ITIL IT Service..., ITIL, management, number
Customer Service Foundation
| Topics: Rules of ITIL IT Service..., ITIL, management, numberGerard posted a blog entry
ITIL IT Service Management Rule Number 1. Learn to say, “I don’t know.” If used when appropriate, it will be often.
ITIL IT Service Management Rule Number 1. Learn to say, “I don’t know.” If used when appropriate, it will be often. ...
ITIL IT Service Management Rule Number 1. Learn to say, “I don’t know.” If used when appropriate, it will be often. ...
16 days ago
Customer Service Foundation
| Topics: Rules of ITIL IT Service..., ITIL, Learn, management
Customer Service Foundation
| Topics: Rules of ITIL IT Service..., ITIL, Learn, managementGerard posted a blog entry
ITIL V3 Foundation Complete Certification Kit Edition, October 15, By Jessica Fletcher (Lake Worth, FL USA)
The combination study guide and online course were well done and helpful for passing the certification test. They thoroughly...
The combination study guide and online course were well done and helpful for passing the certification test. They thoroughly...
16 days ago
Customer Service Foundation
| Topics: Customer..., Certification, certification..., combination
Customer Service Foundation
| Topics: Customer..., Certification, certification..., combinationGerard posted a blog entry
Thanks to The Art of ServiceI Passed, May 10, By M. Smeck “mdsmeck” (Amherst, OH)
Had been thinking about taking the ITIL Foundation exam for several years and finally decided to go for it. Researched many...
Had been thinking about taking the ITIL Foundation exam for several years and finally decided to go for it. Researched many...
Gerard posted a blog entry
Good Preparation for the ITIL V3 Foundation Certification Test, March 16, By H. Dean “IT Professional”
I purchased this book in lieu of going to a boot camp style training class. The book provided me with all of the foundational...
I purchased this book in lieu of going to a boot camp style training class. The book provided me with all of the foundational...
Gerard posted a blog entry
A good resource for Self Study, May 27, By Lucie and Boz (Upstate NY)
I have been bumping into ITIL concepts here and there but do not have the luxury of working in organizations that always follow...
I have been bumping into ITIL concepts here and there but do not have the luxury of working in organizations that always follow...
Gerard posted a blog entry
A good initial introduction, September 10, By V. Visvanathan “Visva” (Orlando)
The book is concise, clear and sufficient to get a good idea of the ITIL framework. It certainly helps a lot to prepare for the...
The book is concise, clear and sufficient to get a good idea of the ITIL framework. It certainly helps a lot to prepare for the...
Gerard posted a blog entry
nice for starters, December 30, By M. Laszkowski (Preetz, Germany)
this book, and the online course are essential, if you don't have any idea what ITIL is all about. After about two weeks you...
this book, and the online course are essential, if you don't have any idea what ITIL is all about. After about two weeks you...
Gerard posted a blog entry
ITIL V3 – Complete Process Capability Assessment – Find out HOW you are doing and WHAT you need to do NEXT
ITIL V3 Complete Process Capability Assessment Quick OverviewAs Jeremy Clarkson once said: “When they debate as to...
ITIL V3 Complete Process Capability Assessment Quick OverviewAs Jeremy Clarkson once said: “When they debate as to...
sunittheprakash posted a blog entry
itSMFnz Wellington Event – Rod Drury on Ground Xero !
itSMF Central BranchWednesday 18th November, 3:30pm – 6pmHP Tower (L16), 163-175 Featherston St, Wellington“Ground Xero...
itSMF Central BranchWednesday 18th November, 3:30pm – 6pmHP Tower (L16), 163-175 Featherston St, Wellington“Ground Xero...
Breggol bookmarked a link
20 days ago
Delicious
| Topics: serviceman..., itil, changemana..., changecontrol | Add delicious to your profile
Delicious
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