MyBlogLog - customerexperience : Topic

Jay Deragon posted a blog entry

Fri, 18 Dec 2009 03:00:36 America/Los_Angeles

How “Social” is Your Bank?
The marketplace is changing and money comes from enabling people to engage with an intent. Maybe that ought to be the new...
submitted by Jay Deragon

Ben posted a blog entry

Thu, 17 Dec 2009 21:38:52 America/Los_Angeles

Excuses Are Not A Customer Service Policy
On the weekend I caught up with friends for breakfast at a local café. They had turned up earlier than me and already ordered....
submitted by Ben

Stephanie_Fierman posted a tweet

Thu, 17 Dec 2009 15:35:27 America/Los_Angeles

Spot on RT @jarviscromwell 7 Keys To Customer Experience In 2010 http://ff.im/-d3LpR
submitted by Stephanie_Fierman

KevinStirtz posted a blog entry

Thu, 17 Dec 2009 15:07:36 America/Los_Angeles

Don’t abuse your captive audience
Here is your Daily Dose of Amazing Service: Don’t abuse your captive audience And here are some additional thoughts on...
submitted by KevinStirtz

DougMeacham posted a tweet

Thu, 17 Dec 2009 14:29:44 America/Los_Angeles

@shashib these guys invented the idea of a loyalty card, but they didn't need it. Consistently great customer experience
submitted by DougMeacham

Howard Larson posted a tweet

Thu, 17 Dec 2009 13:00:32 America/Los_Angeles

Now posting blog: The 7 Keys to Larson’s Good Customer Experience in 2010 look for it soon
submitted by Howard Larson

Openworlder posted a tweet

Thu, 17 Dec 2009 10:34:09 America/Los_Angeles

Visuals on "wisdomsourcing" - deeply-grounded metasystem to chart customer experience http://j.mp/7MS7DI #SCRM
submitted by Openworlder

HeatherRast posted a tweet

Thu, 17 Dec 2009 09:14:10 America/Los_Angeles

Writing? Branding? Customer experience? Read this great oldie by @brandchannel on tone of voice: http://tinyurl.com/yh626b7
submitted by HeatherRast

HeatherRast bookmarked a link

Thu, 17 Dec 2009 08:52:15 America/Los_Angeles

Tone of Voice in Branding | Verbal Identity, Naming and Internal Brand Alignment | brandchannel.com
submitted by HeatherRast

MarkM posted a blog entry

Thu, 17 Dec 2009 06:25:20 America/Los_Angeles

Guest Blogger Jeff Hilimire: You Want Customer Engagement? Forget About Your Website
Not so long ago, it used to be that digital marketers didn't really comprehend the value of one-to-one marketing. I can say...
submitted by MarkM

japhy shared an item

Thu, 17 Dec 2009 00:33:06 America/Los_Angeles

7 Keys To Customer Experience In 2010
In the December issue of CRM Magazine which focuses on customer experience, I wrote an article called “7 Keys To Customer Experience” that provides advice for companies as they look ahead to 2010. Here’s how the article starts: Despite the...
submitted by japhy

desinformado posted a blog entry

Wed, 16 Dec 2009 21:05:16 America/Los_Angeles

Nuance Mobile Care Expands Presence through New Samsung Devices
Samsung Electronics Co. Ltd. and Nuance Communications, Inc. today announced that select phones from Samsung will be deployed...
submitted by desinformado

Alejandro posted a tweet

Wed, 16 Dec 2009 14:46:55 America/Los_Angeles

RT @jeffreyalles: Apple, Inc. You constantly give me reasons to love you. Never a bad customer experience. >> True.
submitted by Alejandro

Forrester Research posted a tweet

Wed, 16 Dec 2009 07:08:13 America/Los_Angeles

RT @btemkin What's your company doing about customer experience? I'd love to know. Please complete our survey: http://tinyurl.com/cxpsurvey
submitted by Forrester Research

James Nash posted a blog entry

Wed, 16 Dec 2009 01:00:54 America/Los_Angeles

Design in the Open: the S^3 Widget Carousel
What you see here is from a YouTube video featuring a Symbian code prototype of a new way to manage and enjoy widgets for...
submitted by James Nash

martinjohnbishop shared an item

Tue, 15 Dec 2009 15:31:40 America/Los_Angeles

For REI, Felt Need = Shared Experience
One of the toughest challenges in creating an ad is uncovering the "felt need" of the customer. In other words, what is it that the customer is really looking for? When we recall an adventure, the story is always about the hardship we endured, the...
submitted by martinjohnbishop

Jessica Swanson posted a tweet

Tue, 15 Dec 2009 11:49:30 America/Los_Angeles

@navarrotells I agree! Providing the best customer experience is key to success!
submitted by Jessica Swanson

Eric Tsai posted a tweet

Tue, 15 Dec 2009 07:05:46 America/Los_Angeles

The customer experience cycle, a competitive differentiator http://ow.ly/M6Ej
submitted by Eric Tsai

scheky1068 shared an item

Mon, 14 Dec 2009 16:45:52 America/Los_Angeles

The Customer Revolution
It is coming… mark my words. 2010 is the year of the customer. People are just beginning to realize the power of their individual and collected voices. When they do, it is going to throw all of our businesses through a loop. Customers have a...
submitted by scheky1068

KevinStirtz posted a blog entry

Mon, 14 Dec 2009 15:38:00 America/Los_Angeles

Give them an experience they won’t forget
Here is your Daily Dose of Amazing Service: Give them an experience they won’t forget And here are some additional...
submitted by KevinStirtz

CB Whittemore posted a tweet

Mon, 14 Dec 2009 14:57:00 America/Los_Angeles

How best to combine brick n mortar with online for the best customer experience? http://su.pr/2nHXOO
submitted by CB Whittemore

Ben posted a tweet

Mon, 14 Dec 2009 14:02:09 America/Los_Angeles

Brand Seppuku (a customer experience primer) - http://bit.ly/5psVkJ via @AddToAny
submitted by Ben

jaffejuice posted a blog entry

Sun, 13 Dec 2009 13:49:23 America/Los_Angeles

A sneak preview ahead of my MarketingSherpa Keynote in Miami, January 21, 2010
Come join me at MarketingSherpa's 5th Annual Email Summit in Miami, where I will be keynoting on Thursday, January 21, 10:30...
submitted by jaffejuice

BCoelho2000 posted a tweet

Sun, 13 Dec 2009 11:14:31 America/Los_Angeles

@LeadWithHonor Congratulations for your 25th Anniversary and thank you for sharing your customer experience with all of us!I left a comment!
submitted by BCoelho2000

Sandy posted a blog entry

Sun, 13 Dec 2009 10:40:17 America/Los_Angeles

How to incorporate FUN into everyday life
Here's a site guaranteed to make you smile. Looks like fun does change our behavior and they are proving it. The Piano Stairs...
submitted by Sandy