CMOs: Consumers Are Connected. You Need To Be, Too - Forbes.com
Social Marketing Affects All Digital Marketing Channels: CMOs must think of social marketing as a horizontal effort across all of their digital marketing assets--not as an independent experiment. Most consumer brands, including Skittles, Best Buy and...

16 Lessons in Customer Service from a Car Salesman
This week has been a bit of a challenge. I’ve been haggling with car dealerships over purchasing a new car. I’m sure I don’t need to explain how frustrating that process has been, but I will say that I’m surprised at the customer service lessons...

Are You Enjoying the Ride?
I recently attended a conference where speaker and author Steve Gilliland talked about how too often we focus on the destination rather than enjoying the ride. This is the time of year when that happens more than ever. It’s easy to get so focused on...

Protecting Our Dogs With A GPS Dog Collar
We all want to keep our dogs safe. We take them to the vet, feed them the right foods, and take care of them like they are our own children. Have you every wondered how you would feel if your child, or dog, was lost? Well, With a GPS dog collar, you wi...

Cost of Customer Service
How much is bad customer service actually costing? bad news for telco's

“New Community Rules” Is An Introduction to Social Media Marketing | Practical eCommerce
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