Topic: CRM 2.0

Paul Sweeney bookmarked a link

Brent's CRM Blog: @learyb Social CRM: Twitter IS, Email Marketing ISN'T...But That's OK!
CRM2.0 Twtiter et cetera

3 days ago

Delicious | Topics: crm2.0 | Add delicious to your profile

JMH posted a blog entry

Proveedores de CRM en Latinoamérica
Si me han seguido en el blog, ha podido ver que he estado en comunicación con los CEOs y VPs de los proveedores de software de...

8 days ago

Jesus Hoyos - CRM en Latinoamerica | Topics: CRM 2.0, CRM Analitico, CRM..., CRM Operativo

JMH posted a blog entry

10. Porque mi hija no usa MySpace o Facebook, (hasta el día de hoy, creo que esto cambiara pronto)
Este es el tópico numero 10 de los 25 topicos que espero escribir en el 2008. Facebook es una red social que hay tenido mucho...

10 days ago

Jesus Hoyos - CRM en Latinoamerica | Topics: CRM 2.0, Social..., Word of Mouth, Facebook

Guido Oswald posted a blog entry

Next Best Action (NBA)
Just came across an article from Anette Mitchell (Architect of O2's NBA) and that reminds me of some requirements we came...

12 days ago

CRM 2.0 by Guido Oswald | Topics: NBA, personaliz..., marketing, CRM 2.0

JMH posted a blog entry

Colaborar en el diseño del programa de conferencias del Congreso Internacional de CRM México 2008
Aporta tus ideas para la creación de las conferencias del Congreso Internacional de CRM México 2008... Mundo-Contact,...

13 days ago

Jesus Hoyos - CRM en Latinoamerica | Topics: CRM 2.0, CRM Analitico, CRM..., CRM Operativo

Guido Oswald posted a blog entry

Oracle pushes Social CRM Applications
Oracle introduced the new Sales Prospector on sales.com. Although this is focused on SFA (and there is so much more to social...

13 days ago

CRM 2.0 by Guido Oswald | Topics: companies, SFA, CRM 2.0

JMH posted a blog entry

Live Blog - Demo de Ines CRM
Estoy con Pablo Correa, de Ines CRM, y me esta dando una demostración via el web de Ines CRM. Aquí les tengo los detalles del...

14 days ago

Jesus Hoyos - CRM en Latinoamerica | Topics: CRM 2.0, CRM Operativo, Industria de..., Internet

Guido Oswald posted a blog entry

Asking the right questions...
Carly Fiorina, ex HP CEO, says that good leadership requires asking the right questions: I totally agree with that!...

15 days ago

CRM 2.0 by Guido Oswald | Topics: Customer..., Strategy, CRM 2.0, leadership

JMH posted a blog entry

El nuevo sitio de lanacion.com.ar
El sitio web del periódico argentino La Nación acaba de diseñar su pagina con muchos aspectos Web 2.0, que considero básico...

15 days ago

Jesus Hoyos - CRM en Latinoamerica | Topics: Blogs, CRM 2.0, Estrategia, Industria de...

JMH posted a blog entry

La Experiencia Jeep
Este sitio de Jeep - "La Experiencia Jeep" - es una canal de encuentro de las diferentes redes sociales y clubes de los...

16 days ago

Jesus Hoyos - CRM en Latinoamerica | Topics: Automotriz, CRM 2.0, CRM..., Estrategia

Guido Oswald posted a blog entry

Co-Creation - one step beyond customer feature proposals...
I was thinking before how you could create a community like the open source one or the flock of free plug-in and gadget...

16 days ago

CRM 2.0 by Guido Oswald | Topics: contribution, personaliz..., CRM 2.0, experience

Guido Oswald posted a blog entry

CRM market growing at 23% in 2007
Gartner released their CRM report, stating that the CRM market was growing with 23% in 2007.SAP leads the pack followed by...

16 days ago

CRM 2.0 by Guido Oswald | Topics: companies, CRM Market, CRM 2.0, social...

JMH posted a blog entry

Mi Wordle de CRM
En el blog de Paul Greenberg vi un Wordle... ... sobre unos de los capítulos de su nueva edición del libro CRM at the Speed...

17 days ago

Jesus Hoyos - CRM en Latinoamerica | Topics: CRM 2.0, Industria de..., Wordle, Lijit

JMH posted a blog entry

Maya CRM y su blog
MDO Tecnología tiene su blog sobre MayaCRM ,,, y otros temas de CRM y 2.0. Los invito a que visiten su blog.

20 days ago

Jesus Hoyos - CRM en Latinoamerica | Topics: Blogs, CRM 2.0, CRM Operativo, Industria de...

JMH posted a blog entry

Maya CRM
El miércoles en la tarde después del segundo día de la Certificación de CRM en México, tuve la oportunidad de reunirme un...

20 days ago

Jesus Hoyos - CRM en Latinoamerica | Topics: CRM 2.0, CRM..., CRM Operativo, Industria de...

Guido Oswald posted a blog entry

CRM market still growing fast
AMR says the market for CRM software will grow with double digit rates.This is pretty interesting given the fact that so many...

22 days ago

CRM 2.0 by Guido Oswald | Topics: companies, Strategy, CRM 2.0, platforms

Guido Oswald posted a blog entry

Presonalized Customer Experience - Something completely new?
When I was running today on my usual track, I was thinking about the new personalized customer experience and what is so new...

24 days ago

CRM 2.0 by Guido Oswald | Topics: sharing, personaliz..., marketing, CRM 2.0

JMH posted a blog entry

Un restaurante donde el precio lo pone el cliente
En Palermo Un restaurante donde el precio lo pone el cliente Es una estrategia para diferenciarse de la competencia > Ir a...

24 days ago

Jesus Hoyos - CRM en Latinoamerica | Topics: CRM 2.0, Estrategia, Industria de..., Lealtad

Guido Oswald posted a blog entry

The Customer changes... so do companies?
I know this youtube video is pretty old, but it still perfectly visualizes what happens if companies do not change and adopt...

24 days ago

CRM 2.0 by Guido Oswald | Topics: Customer..., companies, Strategy, Why Change?

Guido Oswald posted a blog entry

The Customer Experience
Some CRM vendors talk about Service and Support when they push the Customer Experience. But the full Experience of a product or...

25 days ago

CRM 2.0 by Guido Oswald | Topics: marketing, CRM 2.0, experience, Innovation

Guido Oswald posted a blog entry

CRM 2.0 Strategy Discussion
I collected my thoughts about what a CRM 2.0 Strategy will consist of.Is this complete, anything missing here? Any feedback...

26 days ago

CRM 2.0 by Guido Oswald | Topics: Strategy, CRM 2.0, concepts

Guido Oswald posted a blog entry

Innovation centric
A. G. Lafley suggests in his book "The Game Changer" that companies should be centered on innovation. But he admits himself,...

27 days ago

CRM 2.0 by Guido Oswald | Topics: Customer..., companies, collaboration, CRM 2.0

JMH posted a blog entry

Prueba - blog desde Perú
Probando mi blog con Typepad BB. Esto es una pruebe para demostrar como desde cualquier sitio uno puede escribir un blog. En...

28 days ago

Jesus Hoyos - CRM en Latinoamerica | Topics: Blogs, CRM 2.0, Tecnologia, Telecomuni...

JMH posted a blog entry

Foto del Grupo - Certificación de CRM en Lima, Perú
Foto del Grupo Originally uploaded by customersforever Fotos! BPT Partners, CustomersForever y el Centro de Formación de...

28 days ago

Jesus Hoyos - CRM en Latinoamerica | Topics: CRM 2.0, Estrategia, Gente y..., Industria de...

JMH posted a blog entry

Live Blog - Certificación de CRM en Lima, Perú
Hoy se realiza la primera Certificación de CRM en Lima, Perú, ofrecida por CustomersForever y el Centro de Formación de...

30 days ago

Jesus Hoyos - CRM en Latinoamerica | Topics: CRM 2.0, Estrategia, Eventos, Gente y...

JMH posted a blog entry

Salesforce.com y Google se integran mas y mas ...
Salesforce.com y Google ya tienen integraciones nativas para usar Googles Apps en Salesforce.com. Este anuncio fue hecho hace...

30 days ago

Jesus Hoyos - CRM en Latinoamerica | Topics: CRM 2.0, CRM Operativo, Industria de..., Tecnologia

Dion Hinchcliffe bookmarked a link

The Twitter Hall of Shame: 50 Tweets That Will Echo in History - Inside CRM
Interesting list that's sure to be thought provoking as businesses figure out how to use social channels to relate to customers, partners, and constituents online.

34 days ago

Delicious | Topics: business, collaboration, communication, crm | Add delicious to your profile

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