Topic: churn

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suzannebowen posted a blog entry

Fedex Live CS Chat with Angel, Print and Share Screen
I like it. I tried it. Fast resolution of the problem was the result of ability to share screen. Accountability is the result...

28 days ago

VoIP by Association, Ex: DIDX and the Marathon Race | Topics: shipping, fedex, share screen, angel

Libby bookmarked a link

Businesses Begin Efforts To Keep Best Employees - WSJ.com

36 days ago

Delicious | Topics: churn,, retention,, engagement,, turnaround | Add delicious to your profile

Bruno M shared an item

The Real Customer Life Time Value
Some recent academic literature has shown that companies using the standard Net Present Value (NPV) approach to calculate Customer Lifetime Value (CLV) and allocating their marketing spending might be losing substantial profits.The standard CLV approach...

44 days ago

Google Reader | Topics: Customer..., Retention, Churn, Customer... | Add google reader to your profile

Max B posted a blog entry

Why SaaS sales productivity is collapsing
SaaS sales productivity has collapsed. Is this a symptom of the recession, or of a permanent change in the distribution model...

48 days ago

Max's blog | Topics: Business..., Google, Recession, Software

Max B posted a blog entry

Why SaaS sales productivity is collapsing
SaaS sales productivity has collapsed. Is this a symptom of the recession, or of a permanent change in the distribution model...

48 days ago

Max's blog | Topics: Business..., Google, Recession, Software