Sorry - A Little Word With Big Meaning
Let's face it things go wrong - online communities have tech issues, a moderator or a Community Manager makes a mistake. It's the nature of the beast. It's how we handle those situations that count. Do we fix them and forget about them? Do we...

6 Ways To Look At Negative Feedback
What happens when people do say bad things about you (or your company)? This is - without question - one of the primary reason many companies avoid the conversation that takes place in the Digital channels. It's the exact same reason why they don't...