Topic: customer centricity
New with Topic: customer centricity
prgtests posted a blog entry
Ask the Peppers & Rogers Group Experts
Got a question about customer strategy, loyalty, or just plain business? In our never-ending quest to be customer-focused and...
Got a question about customer strategy, loyalty, or just plain business? In our never-ending quest to be customer-focused and...
prgtests posted a blog entry
Netflix Gets It Right
We've all had unpleasant customer-service stories (and, at 1to1, we've certainly all blogged about them), but once in a while...
We've all had unpleasant customer-service stories (and, at 1to1, we've certainly all blogged about them), but once in a while...
prgtests posted a blog entry
Customer Experience: Good News and Bad News
Yesterday I moderated the webcast “Take a Walk in Your Customers` Shoes: Using process thinking to transform the customer...
Yesterday I moderated the webcast “Take a Walk in Your Customers` Shoes: Using process thinking to transform the customer...
prgtests posted a blog entry
How’s That 2009 Marketing Plan Coming?
Keeping up with the speed of change today is no easy task. Neither is combining short-term flexibility with long-term strategic...
Keeping up with the speed of change today is no easy task. Neither is combining short-term flexibility with long-term strategic...
PSeybold posted a blog entry
Build Customer-Centric Ecosystems to Support Customers’ Goals
I enjoyed a recent meeting with a long-time client Colin Campbell, who is a talented entrepreneur (Upskill.co.nz) and farmer...
I enjoyed a recent meeting with a long-time client Colin Campbell, who is a talented entrepreneur (Upskill.co.nz) and farmer...
50 days ago
Outside Innovation
| Topics: Customer..., Customer Roles in..., Customer-C..., Customer-contributed...
Outside Innovation
| Topics: Customer..., Customer Roles in..., Customer-C..., Customer-contributed...GrokDotCom posted a blog entry
Hell Hath No Fury Like a Celtic Fan’s Scorn
Sitting down to the watch the Sox game last night I surfed over to my hometown paper, and found an absolute gem of...
Sitting down to the watch the Sox game last night I surfed over to my hometown paper, and found an absolute gem of...
52 days ago
Conversion Rate Marketing Blog: GrokDotCom by Future Now, Inc.
| Topics: B2C, Blog Buzz, Consumer-Generated..., Customer...
Conversion Rate Marketing Blog: GrokDotCom by Future Now, Inc.
| Topics: B2C, Blog Buzz, Consumer-Generated..., Customer...prgtests posted a blog entry
The Call Center Cha-Cha
No sooner had my story on Dimension Data's 10th annual "Call Center Benchmarking Report" appeared in yesterday's 1to1...
No sooner had my story on Dimension Data's 10th annual "Call Center Benchmarking Report" appeared in yesterday's 1to1...
Vicky posted a blog entry
You are not the customer - its a mantra worth repeating
When in doubt decisions get made based on our own gut instincts. Or on those instincts of the loudest or most influential...
When in doubt decisions get made based on our own gut instincts. Or on those instincts of the loudest or most influential...
prgtests posted a blog entry
Should Governments Be Customer Centric?
This week I was in Ottawa, talking to a whole group of government officials about the importance of customer centricity. But,...
This week I was in Ottawa, talking to a whole group of government officials about the importance of customer centricity. But,...
prgtests posted a blog entry
Dissecting a Champion's DNA
We at 1to1 Magazine interviewed all 15 1to1 Customer Champions for this year's cover feature. They had many different stories...
We at 1to1 Magazine interviewed all 15 1to1 Customer Champions for this year's cover feature. They had many different stories...
prgtests posted a blog entry
C-Level Customer Centricity
“I’m passionate about customers. I always start with, how does that affect the customers?”Those were the words of Sage...
“I’m passionate about customers. I always start with, how does that affect the customers?”Those were the words of Sage...
prgtests posted a blog entry
Leadership: A Customer Strategy
Yesterday afternoon I had the pleasure of hearing John Maxwell deliver an engaging keynote on leadership at the Sage Insights...
Yesterday afternoon I had the pleasure of hearing John Maxwell deliver an engaging keynote on leadership at the Sage Insights...
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