Richard Veryard SOAPbox: Faithful representation
Systems people (including some SOA people and CEP people and BPM people) sometimes talk as if a system was supposed to be a faithful representation of the real world.This mindset leads to a number of curious behaviours.Firstly, ignoring the potential...

WP-CRM: a basic CRM built with WordPress | SlipFire
a crm built on wordpress - really cool... should play around with it!

Customers Rock!
A blog about customers, their experiences, and how businesses can make sure their customer experiences rock!

Digital Web Magazine - eCRM: A Virtual Reality Check For Your Business
[Quote: Virtual marketplaces bear little resemblance to brick-and-mortar enterprises. This is precisely why electronic Customer Relationship Management (eCRM) is so crucial to online success]

destinationCRM.com: Attaining Enterprise 2.0 Through 'Social CRM'
Anthony Lye of Oracle's CRM division says "Overengineered complexity will give way to innovation and simplicity." It's absolutely the right attitude, just surprising coming from Oracle. Looking forward to the products.

Inside Facebook » Facebook for Business: Opportunties and Limitations
A good summary of what you can do with Facebook if you're a business as well as the limitation and what needs to be added to the platform. Early days yet.

Customer Relationship Management: Fundamentals of CRM
Customer Relationship Management: Fundamentals of CRM

Why would you want to call me? - (37signals)
Why not to offer phone support

Olive - a web app for web designers
Sarah Parmenter is in the process of building a new web app developed specifically for web designers who have ongoing contracts with clients and managing requests. It looks lush and I'm sure will be well received in the freelance world.

Get That Job!: On LinkedIn? Do this Right NOW (before it's too late) for job-hunting, career development, toolkits, success stories and the like
upload linkedin contacts into csv file

ProcessMaker
ProcessMaker is commercial open source workflow management software designed for small to medium-sized businesses and organizations.

Developer Ramp up Kit for Microsoft Dynamics CRM 4.0
Any .NET based developer can use this kit to easily ramp up on the CRM platform and start building line of business applications well within a week's time.

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