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Iowa

Tom VW

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42, Male
Member Since: Nov '06
Last Login: 9th Jun 6:21 pm
 

Professionally, I'm partner in a consulting firm that specializes in helping companies measure and improve the qual... more

Professionally, I'm partner in a consulting firm that specializes in helping companies measure and improve the quality of service they deliver in their contact center. We provide customer satisfaction research, quality assessment as well as data-led training & coaching.

Personally, I believe in hot coffee, Gregorian chants and quiet conversations with God before dawn. I believe in baseball parks on warm summer evenings. I believe in good food, good wine, good company and dinner conversations that keep you at the table for hours. I believe that life is a journey with an eternal destination and in having good companions for the sojourn. I believe grace is costly and salvation is free. I believe in the blues. I believe in second chances, my wife’s love, and the reality that my children are my life’s masterpiece.

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