http://www.mybloglog.com/buzz/members/friskie/newwith/me Thu, 26 Nov 2009 16:39:15 -0800 Thu, 26 Nov 2009 16:39:15 -0800 http://www.mybloglog.com/ en-us <a href='http://thinkinglikeacustomer.com/uncategorized/the-soul-of-the-customer/'>The Soul of the Customer</a> <br>Treat customers and non-customers with a spirit of generosity.<br /><a href='http://thinkinglikeacustomer.com'><img src='http://us.i1.yimg.com/us.yimg.com/i/us/mbl/services/ifeed.png' alt='Thinking LIke a Customer' /></a> submitted by <a href='http://www.mybloglog.com/buzz/members/friskie'>Mark Frisk</a> Wed, 25 Nov 2009 12:24:45 -0800 <a href='http://thinkinglikeacustomer.com/differentiation/lowering-risk/'>Lower Your Risk by Getting Close to Your Customers</a> <br>High-performing companies use customer closeness in order to become "great innovators" and "ferocious defenders" of their...<br /><a href='http://thinkinglikeacustomer.com'><img src='http://us.i1.yimg.com/us.yimg.com/i/us/mbl/services/ifeed.png' alt='Thinking LIke a Customer' /></a> submitted by <a href='http://www.mybloglog.com/buzz/members/friskie'>Mark Frisk</a> Wed, 18 Nov 2009 13:37:47 -0800 <a href='http://thinkinglikeacustomer.com/great-performances/customer-complacency/'>Customer Complacency</a> <br>The status quo is a funny concept. It is comforting and familiar, of course. In many cases, unfortunately, we are lulled into...<br /><a href='http://thinkinglikeacustomer.com'><img src='http://us.i1.yimg.com/us.yimg.com/i/us/mbl/services/ifeed.png' alt='Thinking LIke a Customer' /></a> submitted by <a href='http://www.mybloglog.com/buzz/members/friskie'>Mark Frisk</a> Wed, 11 Nov 2009 14:50:31 -0800 <a href='http://thinkinglikeacustomer.com/customer-centricity/customers-want-simplicity/'>Customers Want Simplicity</a> <br>Avoid complexity for your customers. The best way to prove yourself to them is to make their lives simpler.<br /><a href='http://thinkinglikeacustomer.com'><img src='http://us.i1.yimg.com/us.yimg.com/i/us/mbl/services/ifeed.png' alt='Thinking LIke a Customer' /></a> submitted by <a href='http://www.mybloglog.com/buzz/members/friskie'>Mark Frisk</a> Wed, 04 Nov 2009 15:01:11 -0800 <a href='http://thinkinglikeacustomer.com/leading-change/customer-centric-managers/'>Customer-Centric Managers</a> <br>A few passionate managers can change the culture in an organization by leading their team toward customer-centricity. Executive...<br /><a href='http://thinkinglikeacustomer.com'><img src='http://us.i1.yimg.com/us.yimg.com/i/us/mbl/services/ifeed.png' alt='Thinking LIke a Customer' /></a> submitted by <a href='http://www.mybloglog.com/buzz/members/friskie'>Mark Frisk</a> Tue, 27 Oct 2009 22:42:03 -0700 <a href='http://thinkinglikeacustomer.com/customer-centricity/customer-centric-managers/'>Customer-Centric Managers</a> <br>A few passionate managers can change the culture in an organization by leading their team toward customer-centricity. Executive...<br /><a href='http://thinkinglikeacustomer.com'><img src='http://us.i1.yimg.com/us.yimg.com/i/us/mbl/services/ifeed.png' alt='Thinking LIke a Customer' /></a> submitted by <a href='http://www.mybloglog.com/buzz/members/friskie'>Mark Frisk</a> Tue, 27 Oct 2009 22:42:03 -0700 <a href='http://thinkinglikeacustomer.com/customer-loyalty/hyper-loyalty/'>Hyper-Loyalty</a> <br>Customer-centricity creates originality for your company. It means being loyal to your customers. When that happens, however,...<br /><a href='http://thinkinglikeacustomer.com'><img src='http://us.i1.yimg.com/us.yimg.com/i/us/mbl/services/ifeed.png' alt='Thinking LIke a Customer' /></a> submitted by <a href='http://www.mybloglog.com/buzz/members/friskie'>Mark Frisk</a> Wed, 21 Oct 2009 11:20:10 -0700 <a href='http://thinkinglikeacustomer.com/differentiation/customer-centric-problem-handling/'>Customer-Centric Problem Handling</a> <br>Research which we do for our clients indicates time and time again that customers who reported a problem and were delighted...<br /><a href='http://thinkinglikeacustomer.com'><img src='http://us.i1.yimg.com/us.yimg.com/i/us/mbl/services/ifeed.png' alt='Thinking LIke a Customer' /></a> submitted by <a href='http://www.mybloglog.com/buzz/members/friskie'>Mark Frisk</a> Wed, 14 Oct 2009 09:21:05 -0700 <a href='http://thinkinglikeacustomer.com/differentiation/customer-certainty/'>Customer Certainty</a> <br>If you are constantly looking at what your competitors are doing, you will simply end up imitating each other. Being...<br /><a href='http://thinkinglikeacustomer.com'><img src='http://us.i1.yimg.com/us.yimg.com/i/us/mbl/services/ifeed.png' alt='Thinking LIke a Customer' /></a> submitted by <a href='http://www.mybloglog.com/buzz/members/friskie'>Mark Frisk</a> Wed, 16 Sep 2009 16:27:08 -0700 <a href='http://thinkinglikeacustomer.com/differentiation/educated-customers/'>Educated Customers</a> <br>The organizations that will survive and thrive five years from now are the ones that have educated customers. That&#8217;s...<br /><a href='http://thinkinglikeacustomer.com'><img src='http://us.i1.yimg.com/us.yimg.com/i/us/mbl/services/ifeed.png' alt='Thinking LIke a Customer' /></a> submitted by <a href='http://www.mybloglog.com/buzz/members/friskie'>Mark Frisk</a> Wed, 02 Sep 2009 19:52:31 -0700 <a href='http://thinkinglikeacustomer.com/customer-centricity/tells/'>Tells</a> <br>Tells are indicators of what others see in you—how you will behave in any situation. Customers use all of your interactions...<br /><a href='http://thinkinglikeacustomer.com'><img src='http://us.i1.yimg.com/us.yimg.com/i/us/mbl/services/ifeed.png' alt='Thinking LIke a Customer' /></a> submitted by <a href='http://www.mybloglog.com/buzz/members/friskie'>Mark Frisk</a> Wed, 26 Aug 2009 06:30:17 -0700 <a href='http://thinkinglikeacustomer.com/leading-change/i-know-all-the-right-answers/'>I Know All the Right Answers</a> <br>Much of our client work involves assisting leaders in developing their organizations to become more customer-centered. But what...<br /><a href='http://thinkinglikeacustomer.com'><img src='http://us.i1.yimg.com/us.yimg.com/i/us/mbl/services/ifeed.png' alt='Thinking LIke a Customer' /></a> submitted by <a href='http://www.mybloglog.com/buzz/members/friskie'>Mark Frisk</a> Wed, 19 Aug 2009 14:28:50 -0700