The Trusted Advisorby David H. Maister, Charles H. Green, Robert M. GalfordRead more about this book…This book by David Maister is centered around the concept of earning trust and confidence of clients. It is based on academic research of David...
Topics: advice, book, books, consultancy, professional services, review, trust

Wordle of the last 30 posts of this blog. Click here for larger version.
Topics: wordle

by Jeroen de MirandaThe Back of the Napkin is a great book on Visual Thinking. It is written by Dan Roam.Watching this video of his presentation at Google, you will learn how to use this method to solve many different business problems.I highly recomment.
Topics: 'black pens' (start to draw right away), 'yellow pens' (drawing comments on drawings of others), and 'red pens', books, chart, facilitation, flowchart, google, how, how much, management, map, Microsoft, plot, portrait, presentation skills, reduce complexity of a problem, timeline, when, where, workshop

This is perhaps the best book on innovation!   Examples of disruptive IT innovation are (IMO):Google, Amazon Lead Disruptive Cloud Computing Wave, Microsoft Again Behind CurveNewspapers Beware: Blogs are A Disruptive TechnologyI can much better.
Topics: amazon, behind the curve, blogs, books, clayton christensen, cloud computing, disruptive idea, disruptive technology, game plan, google, growth paradox, innovation, management, michael raynor, Microsoft, newspapers, nonconsumption, old model, outsource, print publishing, template

I am reading ‘The Skilled Facilitator’: this is a great in-depth book on facilitating groups! Amazon reviews at: http://tinyurl.com/5a83db. Author: Roger Schwarz.  This book will really help me to become a better facilitator of groups....
Topics: books, group facilitation, management, the skilled facilitator