Customer: “Excuse me, but can you please take a look at this pizza here?”Me: “Uh… well, that looks pretty delicious to me.”Customer: “It looks very lumpy.”Me: “Well, it’s a pizza, and you’ve...
Topics: pizza, restaurant, Uncategorized

(This was during a HUGE power outage in New York. The entire city was out of power.)Me: “Thanks for calling, my name is Carrie. How can I help you?”Customer: “My TV is not working.”Me: “Okay, what’s it...
Topics: call center, Uncategorized

Customer: ”How much longer is your department open today?”Me: “Two hours.”Customer: “Oh… uhm, you on Mountain Time, then?”Me: “No, we’re on Pacific.”Customer: “I’m in Mountain time,.
Topics: tech support, Uncategorized

Me: Thank you for calling **** How may I assist you?Customer: “Yes! Finally! There is something wrong with my cellphone.”Me: “Alright, ma’am. I’ll be more than glad to help you with that. What seems to be the...
Topics: call center, Uncategorized

(I’m making small talk with a customer while waiting for his computer to boot up. This is after talking about the weather in his area. The following takes place without missing a beat.)Me: “Yeah, well, I have a friend from...
Topics: tech support, Uncategorized