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I'm sometimes criticized by the e-mail marketing community for my belief that e-mail marketing is essentially "free".  This audience points out that it takes human beings to create e-mail marketing campaigns, and those human beings cost...
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Few letter changed direct marketing more than WWW. Prior to the mid-1990s, we pushed our message to the customer. And if we didn't push our message to the customer, the customer didn't buy from us unless she specifically requested a catalog....
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If there is one customer you want to acquire, it is a customer who participates in a variety of activities within your brand. Multichannel Forensics projects repeatedly indicate that customers who exhibit a variety of behaviors are customers that are...
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From ESPN's own ombudsman , via Pro Football Talk : "... a degree of multiplatform corporate synergy that often feels so relentless and all-encompassing that ESPN's heaviest viewers go berserk from time to time." This is a danger of...
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Multichannel Merchant published an article titled " Print Catalogs Still Rule, Survey Shows ". The first sentence says " If you think the print catalog is a dying channel, you better think again. " Sounds like an agenda will be...
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