No, I’m not restarting this site. I’m restarting my management site, for those of you interested in that sort of thing.I used to blog for b5 media at a blog called Slacker Manager. b5 media decided business blogs aren’t for them, so...
Topics: Management, management expert

{"title":"Just Like Starting Over","post_url":"http:\/\/www.philgerbyshak.com\/just-like-starting-over\/","feed_url":"http:\/\/feeds.feedburner.com\/makeitgreat","author":"philgerb","date":"2009-11-02 03:10:49","summary":"No, I’m not restarting this site. I’m restarting my management site, for those of you interested in that sort of thing.I used to blog for b5 media at a blog called Slacker Manager. b5 media decided business blogs aren’t for them, so..."}

David Meerman Scott is one of the most insightful people I know. He’s written several amazing books (New Rules of Marketing & PR and World Wide Rave being 2 of the most recent), given away several incredible free ebooks (Lose Control of Your...
Topics: david meerman scott, Marketing, new rules, video

{"title":"New Rules of B2B Marketing & PR","post_url":"http:\/\/www.philgerbyshak.com\/new-rules-of-b2b-marketing-pr\/","feed_url":"http:\/\/feeds.feedburner.com\/makeitgreat","author":"philgerb","date":"2009-10-26 04:56:00","summary":"David Meerman Scott is one of the most insightful people I know. He\u2019s written several amazing books (New Rules of Marketing & PR and World Wide Rave being 2 of the most recent), given away several incredible free ebooks (Lose Control of Your..."}

I am an unapologetic fan of Seth Godin. I have read every one of his books and ebooks, his was the first blog I ever read (on accident), read almost every one of his blog posts, own his CD set, and have even gotten to talk to Seth on the phone for an...
Topics: Innovation, seth godin, video

{"title":"How to Create 10 Best Selling Books","post_url":"http:\/\/www.philgerbyshak.com\/how-to-create-10-best-selling-books\/","feed_url":"http:\/\/feeds.feedburner.com\/makeitgreat","author":"philgerb","date":"2009-10-16 02:55:00","summary":"I am an unapologetic fan of Seth Godin. I have read every one of his books and ebooks, his was the first blog I ever read (on accident), read almost every one of his blog posts, own his CD set, and have even gotten to talk to Seth on the phone for an..."}

One of the most obvious, yet overlooked, points about customer service is to use your common sense when you’re making decisions. The immediacy of social media makes it even more obvious that this is overlooked.In honor of Customer Service Week, here...
Topics: customer service week

{"title":"9 Ways to Deliver Common Sense Customer Service","post_url":"http:\/\/www.philgerbyshak.com\/9-ways-to-deliver-common-sense-customer-service\/","feed_url":"http:\/\/feeds.feedburner.com\/makeitgreat","author":"philgerb","date":"2009-10-08 01:18:00","summary":"One of the most obvious, yet overlooked, points about customer service is to use your common sense when you\u2019re making decisions. The immediacy of social media makes it even more obvious that this is overlooked.In honor of Customer Service Week, here..."}

This week when you go to your favorite coffee shop, get your hair cut, talk to your cell phone or cable company, or even go grocery shopping, pause for an extra second and thank those who serve you. It’s Customer Service Week and all week over at...
Topics: customer service week, hdi, webinar

{"title":"Happy Customer Service Week!","post_url":"http:\/\/www.philgerbyshak.com\/happy-customer-service-week-2\/","feed_url":"http:\/\/feeds.feedburner.com\/makeitgreat","author":"philgerb","date":"2009-10-05 01:20:00","summary":"This week when you go to your favorite coffee shop, get your hair cut, talk to your cell phone or cable company, or even go grocery shopping, pause for an extra second and thank those who serve you. It\u2019s Customer Service Week and all week over at..."}