When we get around to any discussion about customer service, and in particular customer satisfaction, a phrase is almost guaranteed to come up:The customer is always rightBut is that really true?Before you answer, check out this YouTube video:According...
Topics: Business, sales

{"title":"Is the Customer Always Right?","post_url":"http:\/\/www.invesp.com\/blog\/business\/is-the-customer-always-right.html","feed_url":"http:\/\/feeds.feedburner.com\/invesp","author":null,"date":"2009-06-24 08:58:50","summary":"When we get around to any discussion about customer service, and in particular customer satisfaction, a phrase is almost guaranteed to come up:The customer is always rightBut is that really true?Before you answer, check out this YouTube video:According..."}

The IRCE 2009 was bustling with etailers and vendors alike, although the majority of people we spoke to felt that the numbers were significantly lower than previous years. Khalid and I arrived in Boston late Sunday evening and rushed our way down to the..
Topics: consultations, Conversion Optimization, Ecommerce, exhibit, IRCE, website clincis

{"title":"IRCE 2009 at a glance","post_url":"http:\/\/www.invesp.com\/blog\/ecommerce\/irce-2009-at-a-glance.html","feed_url":"http:\/\/feeds.feedburner.com\/invesp","author":"ashukairy","date":"2009-06-18 11:13:32","summary":"The IRCE 2009 was bustling with etailers and vendors alike, although the majority of people we spoke to felt that the numbers were significantly lower than previous years. Khalid and I arrived in Boston late Sunday evening and rushed our way down to the.."}

I am sure you have experienced this or know someone close who has.You see an offer, think it is exactly what you are looking for, and try to grab it while the deal is hot, only to be told “Sorry, we just sold the last one but we have this more...
Topics: marketing, sales

{"title":"Getting Really Sick of the Offer Bait and Switch","post_url":"http:\/\/www.invesp.com\/blog\/sales-marketing\/getting-really-sick-of-the-offer-bait-and-switch.html","feed_url":"http:\/\/feeds.feedburner.com\/invesp","author":null,"date":"2009-06-17 03:12:09","summary":"I am sure you have experienced this or know someone close who has.You see an offer, think it is exactly what you are looking for, and try to grab it while the deal is hot, only to be told “Sorry, we just sold the last one but we have this more..."}

When was the last time you invested in your business? Have you scaled back your investment recently, or increased it? Are you updating your knowledge and skills, or hoping that the expertise you have gained previously will see you through industry...
Topics: Business

{"title":"Are You Investing in Your Business or Sucking it Dry?","post_url":"http:\/\/www.invesp.com\/blog\/business\/investing-or-sucking.html","feed_url":"http:\/\/feeds.feedburner.com\/invesp","author":null,"date":"2009-06-12 03:43:49","summary":"When was the last time you invested in your business? Have you scaled back your investment recently, or increased it? Are you updating your knowledge and skills, or hoping that the expertise you have gained previously will see you through industry..."}

During such tough times, incentives are everywhere. Companies are struggling to get customers through the door. Even major conferences are “extending deadlines” for their “early-bird specials” because, simply, people are not buying. But more...
Topics: best offer, competition, Ecommerce, incentives, usability

{"title":"Incentives: Giving your customers the biggest bang for their buck","post_url":"http:\/\/www.invesp.com\/blog\/ecommerce\/incentives-giving-your-customers-the-biggest-bang-for-their-buck.html","feed_url":"http:\/\/feeds.feedburner.com\/invesp","author":"ashukairy","date":"2009-06-10 09:18:46","summary":"During such tough times, incentives are everywhere. Companies are struggling to get customers through the door. Even major conferences are \u201cextending deadlines\u201d for their \u201cearly-bird specials\u201d because, simply, people are not buying. But more..."}