ExperienceCurve - The Experience is the Marketing

a blog about marketing, social media, design, and customer experience

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Latest Content

It is surprising to me how many big companies do not understand how the web and social media is going to empower and change EVERY ASPECT of their business, their industry and their competitors business. The reason is simple, the operating system for...
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I’m shocked at how long it’s been since I posted to ExperienceCurve, but I guess a lot has been going on and it’s easy to endlessly put off updates to the blog. Anyway, here’s the update and I hope to keep this up a bit more...
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I think this simple story of how a customer at PF Changs got an appetizer and desert bought for her after tweeting about her food is a great example of how small things can make a big difference. I love that this example demonstrates the value of...
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This is a wonderful diagram from Bud Caddel who writes WhatConsumesMe.com. I’ts a concept I believe in and one that I wished I had really understood a long time ago. Finding something that you really love to do is for some people is itself a...
I just got this email from the EFF (Electronic Frontier Foundation) which I decided to republish in it’s entirety because it made me so angry. Essentially a thinly veiled corporate mouthpiece and lobby is distributing books and curriculum to...
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