Brilliant Smiles from Bangkok (courtesy of Fred@SG ) At the kind invitation of the Singapore Tourism Board , I recently attended a seminar by Dr Lynda Wee of Bootstrap which spoke about creating memorable and delightful customer experiences. Targeted...
Topics: service excellence

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Courtesy of CoverUps.com There are two things which are absolutely vital in ensuring organisational success: 1) Hire the right people. 2) Keep them as long as you can (within reason). As Singapore's job market starts to grow yet again amidst the rise.
Topics: human resource management, marketing talents

{"title":"Your Most Important Stakeholders","post_url":"http:\/\/coolinsights.blogspot.com\/2010\/01\/your-most-important-stakeholders.html","feed_url":"http:\/\/coolinsights.blogspot.com\/feeds\/posts\/default?alt=rss","author":"coolinsider","date":"2010-01-25 15:13:00","summary":"Courtesy of CoverUps.com There are two things which are absolutely vital in ensuring organisational success: 1) Hire the right people. 2) Keep them as long as you can (within reason). As Singapore's job market starts to grow yet again amidst the rise."}

The global growth in social networks is attributed to the need to connect (courtesy of Social Hallucinations ) After thinking about what's truly different around the world with the increasingly widespread popularity of the social web, one word struck.
Topics: relationship marketing, social networking, social technologies

{"title":"The Real-time Relationship Revolution","post_url":"http:\/\/coolinsights.blogspot.com\/2010\/01\/real-time-relationship-revolution.html","feed_url":"http:\/\/coolinsights.blogspot.com\/feeds\/posts\/default?alt=rss","author":"coolinsider","date":"2010-01-22 14:58:00","summary":"The global growth in social networks is attributed to the need to connect (courtesy of Social Hallucinations ) After thinking about what's truly different around the world with the increasingly widespread popularity of the social web, one word struck."}

By now, we would have all heard about the extreme devastation which has taken place in Haiti as a result of the 7.0 scale Earthquake. Entire buildings and towns have been totalled, and hundreds of thousands of lives may have been lost. Fortunately, we...
Topics: haiti disaster, Inernational Medical Corps, news

{"title":"Help is Still Needed in Haiti","post_url":"http:\/\/coolinsights.blogspot.com\/2010\/01\/help-is-still-needed-in-haiti.html","feed_url":"http:\/\/coolinsights.blogspot.com\/feeds\/posts\/default?alt=rss","author":"coolinsider","date":"2010-01-20 14:13:00","summary":"By now, we would have all heard about the extreme devastation which has taken place in Haiti as a result of the 7.0 scale Earthquake. Entire buildings and towns have been totalled, and hundreds of thousands of lives may have been lost. Fortunately, we..."}

Courtesy of "Shanty" Cheryl As we start a fresh new week, I thought its useful to consider for a moment how we can do things differently. It doesn't have to be a huge paradigm shifting, game changing milestone, but just a smallish...
Topics: life lessons, personal musings

{"title":"Infinitesimal Improvements","post_url":"http:\/\/coolinsights.blogspot.com\/2010\/01\/infinitesimal-improvements.html","feed_url":"http:\/\/coolinsights.blogspot.com\/feeds\/posts\/default?alt=rss","author":"coolinsider","date":"2010-01-17 16:32:00","summary":"Courtesy of \"Shanty\" Cheryl As we start a fresh new week, I thought its useful to consider for a moment how we can do things differently. It doesn't have to be a huge paradigm shifting, game changing milestone, but just a smallish..."}