I was in attendance at the F5 Expo Launch Party yesterday, January 26th. What a great turnout! The place was packed with over 200 people – and all eyeballs were fixated on the many screens around the V Lounge as Malcolm Gladwell appeared within the.
Topics: Blogging, malcolm gladwell, seo, Vancouver, video, vlounge

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The Internet, and the communications technology that has come with it, has handed small business owners an amazing marketing tool. No longer do middlemen wield a lot of control; instead, the small brands with remarkable products and services have the...
Topics: andy hayes, Design and Programming, Internet, marketing, social networks, video, webdeisgn, webdev, website

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Ask anyone running a small business or large enterprise, and chances are they will cite the quality of their customer service as one of the key reasons people buy from them – often based on verbal feedback they get from internal staff and...
Topics: Fred Reichheld, net promoter score, nps, the ultimate question

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I’ve just become the latest Yelp convert. What a great website, and an even better iPhone app. Yelp is another example of a site that aggregates user reviews and ratings to recommend everything from restaurants to clothing, to religious...
Topics: crowdsourcing, dining, flixster, iphone app, men dress shirt, ratings, user reviews, website, yelp

{"title":"Yelp User Reviews Uncover The Best in Local Dining and More","post_url":"http:\/\/www.bigmarketingsmallbusiness.com\/2009\/12\/30\/yelp-user-reviews-uncover-the-best-in-local-dining-and-more\/","feed_url":"http:\/\/feeds.feedburner.com\/BigMarketingForSmallBusiness","author":"rsodhi","date":"2009-12-30 16:43:35","summary":"I’ve just become the latest Yelp convert. What a great website, and an even better iPhone app. Yelp is another example of a site that aggregates user reviews and ratings to recommend everything from restaurants to clothing, to religious..."}

I recently read an excellent book called The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market. Although a little dated – published in 1995 – the content still holds very true. According to the book,.
Topics: 3M, airborne express, Apple, bmw, customer intimacy, four seasons, intel, market leaders, mcdonalds, nordstrom, operational excellence, product innovation, toyota, value discipline, wal-mart, zappos

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