Saying that customers are businesses’ most important assets is now a common view. First because their money make the business live, second because they are its best ambassadors when they’re happy with the delivered service.Of course, an happy.
Topics: Communities, community management, community manager, customer relationship, customers, engagement, support

{"title":"So you love your customers\u2026and you let others take care of them","post_url":"http:\/\/www.duperrin.com\/english\/2009\/11\/23\/so-you-love-your-customers-and-you-let-others-take-care-of-them\/","feed_url":"http:\/\/feeds.feedburner.com\/BertrandDuperrinsNotepad","author":"Bertrand_DUPERRIN","date":"2009-11-23 07:00:04","summary":"Saying that customers are businesses’ most important assets is now a common view. First because their money make the business live, second because they are its best ambassadors when they’re happy with the delivered service.Of course, an happy."}

Change Your Culture by Changing Your Stories“So how do you begin changing something so complex? Start by changing the stories that people tell.”tags: change, changemanagement, stories, storytelling, norms, deviationsIf you want to create a...
Topics: Recommended Bookmarks

{"title":"Links for this week (weekly)","post_url":"http:\/\/www.duperrin.com\/english\/2009\/11\/22\/links-for-this-week-weekly-24\/","feed_url":"http:\/\/feeds.feedburner.com\/BertrandDuperrinsNotepad","author":null,"date":"2009-11-21 19:30:50","summary":"Change Your Culture by Changing Your Stories“So how do you begin changing something so complex? Start by changing the stories that people tell.”tags: change, changemanagement, stories, storytelling, norms, deviationsIf you want to create a..."}

Among the subjects that are classified “sensitive” by many companies, middle management is not one of the least. It’s easy to understand that the latter will be widely impacted by the emergence of networked...
Topics: change, culture, Human resources, management, social media

{"title":"Which future for middle managers ?","post_url":"http:\/\/www.duperrin.com\/english\/2009\/10\/01\/which-future-for-middle-managers\/","feed_url":"http:\/\/feeds.feedburner.com\/BertrandDuperrinsNotepad","author":"Bertrand_DUPERRIN","date":"2009-10-01 07:00:08","summary":"Among the subjects that are classified “sensitive” by many companies, middle management is not one of the least. It’s easy to understand that the latter will be widely impacted by the emergence of networked..."}

I will soon be a part of a chat within the context of the upcomming enterprise 2.0 summit.The focus will be on national specificities regarding to enterprise 2.0 adoption. Intuitively we know that things should be done differently whether you have to...
Topics: adoption, change, culture, france

{"title":"Enterprise 2.0 : is there a French specificity ?","post_url":"http:\/\/www.duperrin.com\/english\/2009\/09\/29\/enterprise-2-0-is-there-a-french-specificity\/","feed_url":"http:\/\/feeds.feedburner.com\/BertrandDuperrinsNotepad","author":"Bertrand_DUPERRIN","date":"2009-09-29 14:00:47","summary":"I will soon be a part of a chat within the context of the upcomming enterprise 2.0 summit.The focus will be on national specificities regarding to enterprise 2.0 adoption. Intuitively we know that things should be done differently whether you have to..."}

For many enterprises, knowing how to manage their social spaces (ie: create an join their internal communities) is still a hot topic. The debate may seem trivial but it conditions the success of many projects, first in terms of adoption and then in terms.
Topics: Communities, Social Networking, social networks

{"title":"Which governance for your internal communities ?","post_url":"http:\/\/www.duperrin.com\/english\/2009\/09\/29\/which-governance-for-your-internal-communities\/","feed_url":"http:\/\/feeds.feedburner.com\/BertrandDuperrinsNotepad","author":"Bertrand_DUPERRIN","date":"2009-09-29 07:00:40","summary":"For many enterprises, knowing how to manage their social spaces (ie: create an join their internal communities) is still a hot topic. The debate may seem trivial but it conditions the success of many projects, first in terms of adoption and then in terms."}