Today, I went to BestBuy with my 15 year old daughter to look for a digital camcorder.  She wanted something that did HD and we found an interesting model for $149.  I suggested that we go back home and read some customer reviews  before buying it...
Topics: Barry Judge, BestBuyCMO, Social Media, Twitter

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Maybe you should take a hammer to your iPod.  OK, maybe not literally, but have you given any consideration to what the impact of the MP3 file (and Apples’s game changing iTunes business model) has been on the customer experience for recorded...
Topics: Apple, Insurgentes, iPod, music, Steven Wilson

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Today’s post was inspired by a series of interactions I had with VirginAmerica this week .  Two lessons to be learned….In one week, the family is headed to Southern California for a vacation.  Although not as convenient and more expensive...
Topics: elevate, Marketing & Advertising, virgin america

{"title":"Seeing the Customer Clearly Through All Channels","post_url":"http:\/\/nextup.wordpress.com\/2009\/03\/27\/seeing-the-customer-clearly-through-all-channels\/","feed_url":"http:\/\/nextup.wordpress.com\/feed\/","author":"Doug_Meacham","date":"2009-03-27 11:46:20","summary":"Today’s post was inspired by a series of interactions I had with VirginAmerica this week .\u00a0 Two lessons to be learned….In one week, the family is headed to Southern California for a vacation.\u00a0 Although not as convenient and more expensive..."}

Seems like Facebook has been on a redesign binge lately and with every iteration, you can hear the increasing sound of users who are unhappy with the results. Last month, after Facebook’s redesigned Terms of Service debacle, Zuckerberg promised to..
Topics: customers, Facebook, Zuckerberg

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Radio Shack is testing a new store model under the name PointMobl.  The three test stores in the Dallas area focus on “mobile” categories ranging from compact laptops and MP3 players to smart phones and GPS systems. The depth of selection is.
Topics: Best Buy, mobile, PointMobl, Power to the Pocket, Radio Shack, Retail, Uncategorized

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