Video involves more of the senses; it sells you and your service using sight, sound and emotion. With video, you can make a perfect “first impression” every time. Using one of the tools listed below I have a list of five  easy...

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Yes, I have been ranting about customer service but every time I have a new experience I am mind boggled, that we still treat people . . . well not like people. Wikipedia offers this definition: Customer service (also known as Client Service) is the...

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On of my most popular CE classes is called Power of Technology. One of my recent clients asked for me to write up why I thought the course was necessary and why it should get CE Credit. As you may or may not know, receiving CE credit for Technology...

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I have been finishing up evaluating my 2009 business plan and writing value statements. Defining values lays a foundation for the way in which business will be conducted. When these values are in place, you create your company’s vision, something..

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Part 2 of a 3 in a series on Video Using video is becoming so common place that we need to quickly incorporate it on our websites and in our marketing. So, what makes a good video? It needs to work for your brand so you deliver the same message with...

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