Alexander Graham Bell. Some of you might recall the name. He unleashed a revolution, making all of us take communications for granted. We cannot imagine a world without a telephone of some sorts - be it your desk phone, home phone, mobile phone, a soft...
Topics: Business Processes, CEBP, CEO

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My earlier post Business of Customer Responsiveness was a teaser for the C-level. I hope it continues serving its purpose by propagating and keeping the core message alive.Now I want to turn your attention to a key relevant topic in that teaser. Enter...
Topics: Contact Center, SIP

{"title":"SIP: Leading Contact Centers beyond VoIP","post_url":"http:\/\/rajasdaithankar.blogspot.com\/2007\/03\/sip-leading-contact-centers-beyond-voip.html","feed_url":"http:\/\/feeds.feedburner.com\/rajasdaithankar","author":"Rajas","date":"2007-03-29 19:35:58","summary":"My earlier post Business of Customer Responsiveness was a teaser for the C-level. I hope it continues serving its purpose by propagating and keeping the core message alive.Now I want to turn your attention to a key relevant topic in that teaser. Enter..."}

Theme: Self-service has traditionally had a major impact on the business efficiency (by reducing costs). But now it is being widely adopted by businesses as a means to increase the effectiveness, by enhancing the user experience. Learn what has been...
Topics: Contact Center, Customer Choice, Customer Interaction, Effective, IVR

{"title":"Effectiveness of Self-service: Are you lovin' it?","post_url":"http:\/\/rajasdaithankar.blogspot.com\/2006\/07\/effectiveness-of-self-service-are-you.html","feed_url":"http:\/\/feeds.feedburner.com\/rajasdaithankar","author":"Rajas","date":"2007-03-29 19:35:49","summary":"Theme: Self-service has traditionally had a major impact on the business efficiency (by reducing costs). But now it is being widely adopted by businesses as a means to increase the effectiveness, by enhancing the user experience. Learn what has been..."}

Theme: The 'Shotgun' approach - that of madly dialing out - needs curbing. WHY is it detrimental to the business and How to avoid common pitfallsWhen the going gets tough, the tough get going! The markets just got tougher, and as a result, the...
Topics: Analytics, CEO, Contact Center, CRM, Customer Interaction, PDS, Predictive Dialer

{"title":"The Predictive game: Reaching out to prospects","post_url":"http:\/\/rajasdaithankar.blogspot.com\/2006\/07\/predictive-game-reaching-out-to.html","feed_url":"http:\/\/feeds.feedburner.com\/rajasdaithankar","author":"Rajas","date":"2007-03-14 15:45:42","summary":"Theme: The 'Shotgun' approach - that of madly dialing out - needs curbing. WHY is it detrimental to the business and How to avoid common pitfallsWhen the going gets tough, the tough get going! The markets just got tougher, and as a result, the..."}

On June 12th, I wrote the article Customer: A Victim of poor Business Processes.And today I looked up Seth Godin's blog, and got a perfect illustration on a poorly executed business process - The thing about coupons.Seth's personal example...
Topics: Business Processes, Contact Center, Customer Interaction, Seth Godin

{"title":"Seth's Perspective: How poor processes create disillusioned Customers","post_url":"http:\/\/rajasdaithankar.blogspot.com\/2006\/07\/seths-perspective-how-poor-processes.html","feed_url":"http:\/\/feeds.feedburner.com\/rajasdaithankar","author":"Rajas","date":"2007-03-14 15:33:24","summary":"On June 12th, I wrote the article Customer: A Victim of poor Business Processes.And today I looked up Seth Godin's blog, and got a perfect illustration on a poorly executed business process - The thing about coupons.Seth's personal example..."}