A couple of weeks ago, I wrote about Starbucks’ service, but there was another admirable thing I forgot to mention: they don’t assume they’ve earned your business the second you’ve walked in the door. Contrast that with how most businesses...

{"title":"Double Shot: More on Starbucks-Style Service","post_url":"http:\/\/www.insuremeblog.com\/agent\/2008\/11\/double_shot_more_on_starbuckss.html","feed_url":"http:\/\/www.insuremeblog.com\/agent\/index.xml","author":"MzMahan","date":"2008-11-11 11:52:58","summary":"A couple of weeks ago, I wrote about Starbucks\u2019 service, but there was another admirable thing I forgot to mention: they don\u2019t assume they\u2019ve earned your business the second you\u2019ve walked in the door. Contrast that with how most businesses..."}

A week ago, a reader poll on the Insurance Journal's web site showed that McCain had the overwhelming support of the Journal’s readership. It’s likely that support is representative of the insurance industry at large. Indeed, the Property...
Topics: Industry-Wide Insurance News

{"title":"Obama and the Industry","post_url":"http:\/\/www.insuremeblog.com\/agent\/2008\/11\/obama_and_the_industry.html","feed_url":"http:\/\/www.insuremeblog.com\/agent\/index.xml","author":"MzMahan","date":"2008-11-06 13:57:20","summary":"A week ago, a reader poll on the Insurance Journal's web site showed that McCain had the overwhelming support of the Journal\u2019s readership. It\u2019s likely that support is representative of the insurance industry at large. Indeed, the Property..."}

Caller ID. Do not call lists. A cynical, over-marketed, and increasingly web-centric populace.* Is the era of cold calling finally over? (For the record, by cold calling I mean calling someone on the phone. Regions of the country define it as going door.
Topics: Sales and Marketing Tips

{"title":"Cold Calling, RIP?","post_url":"http:\/\/www.insuremeblog.com\/agent\/2008\/10\/cold_calling_rip.html","feed_url":"http:\/\/www.insuremeblog.com\/agent\/index.xml","author":"MzMahan","date":"2008-10-29 09:44:41","summary":"Caller ID. Do not call lists. A cynical, over-marketed, and increasingly web-centric populace.* Is the era of cold calling finally over? (For the record, by cold calling I mean calling someone on the phone. Regions of the country define it as going door."}

I don’t know about you, but I have a soft spot for policy wonkery. So I enjoyed the recent series in the Insurance Journal about credit-based insurance scoring . Written by Lawrence S. Powell, Ph.D., who is also the author of the blog RiskProf , the...
Topics: Industry-Wide Insurance News

{"title":"Deep Thoughts on Insurance Scoring","post_url":"http:\/\/www.insuremeblog.com\/agent\/2008\/10\/deep_thoughts_on_insurance_sco.html","feed_url":"http:\/\/www.insuremeblog.com\/agent\/index.xml","author":"MzMahan","date":"2008-10-23 14:34:01","summary":"I don\u2019t know about you, but I have a soft spot for policy wonkery. So I enjoyed the recent series in the Insurance Journal about credit-based insurance scoring . Written by Lawrence S. Powell, Ph.D., who is also the author of the blog RiskProf , the..."}

You know the health insurance debate is changing when insurance company executives go on record advocating universal mandates . That is exactly what Bruce Bodaken, chief executive of Blue Shield of California, told the LA Times recently . In an article..
Topics: Life & Health Insurance News

{"title":"Mandates Hit the Mainstream","post_url":"http:\/\/www.insuremeblog.com\/agent\/2008\/10\/mandates_hit_the_mainstream.html","feed_url":"http:\/\/www.insuremeblog.com\/agent\/index.xml","author":"MzMahan","date":"2008-10-21 13:21:50","summary":"You know the health insurance debate is changing when insurance company executives go on record advocating universal mandates . That is exactly what Bruce Bodaken, chief executive of Blue Shield of California, told the LA Times recently . In an article.."}