The 2008 Razzie Awards for the film industry were recently announced. Also known as the Golden Raspberry Awards, these parodies of the Golden Globe (Tony) Awards include nominations and selections of worst picture, worst actor, etc. This got me...
Topics: air travel, Call Center Performance, complaints, Golden Raspberry Awards

{"title":"Razzie Awards for Customer Service","post_url":"http:\/\/careerimpact.typepad.com\/career_impact\/2008\/01\/razzie-awards-1.html","feed_url":"http:\/\/careerimpact.typepad.com\/career_impact\/index.rdf","author":null,"date":"2008-01-28 14:21:27","summary":"The 2008 Razzie Awards for the film industry were recently announced. Also known as the Golden Raspberry Awards, these parodies of the Golden Globe (Tony) Awards include nominations and selections of worst picture, worst actor, etc. This got me..."}

The 2008 Razzie Awards for the film industry were recently announced. Also known as the Golden Raspberry Awards, these parodies of the Golden Globe (Tony) Awards include nominations and selections of worst picture, worst actor, etc. This got me...
Topics: air travel, Call Center Performance, complaints, Golden Raspberry Awards

{"title":"Razzie Awards for Customer Service","post_url":"http:\/\/careerimpact.typepad.com\/career_impact\/2008\/01\/razzie-awards-f.html","feed_url":"http:\/\/careerimpact.typepad.com\/career_impact\/index.rdf","author":null,"date":"2008-01-28 14:21:14","summary":"The 2008 Razzie Awards for the film industry were recently announced. Also known as the Golden Raspberry Awards, these parodies of the Golden Globe (Tony) Awards include nominations and selections of worst picture, worst actor, etc. This got me..."}

It's early December. As I write this, a blustery northwest wind is blowing through Maine. Each gust shakes a few more of the remaining leaves off of the trees surrounding our home. The oak leaves, it seems, always stay on...
Topics: change, growth, Leadership Training, letting go

{"title":"A Season for Letting Go","post_url":"http:\/\/careerimpact.typepad.com\/career_impact\/2007\/12\/a-season-for-le.html","feed_url":"http:\/\/careerimpact.typepad.com\/career_impact\/index.rdf","author":null,"date":"2007-12-03 07:04:18","summary":"It's early December. As I write this, a blustery northwest wind is blowing through Maine. Each gust shakes a few more of the remaining leaves off of the trees surrounding our home. The oak leaves, it seems, always stay on..."}

I attended the Annual Call Center Conference and Exhibition in San Diego last month. Here's a summary of the highlights of it for me : 1. This was truly an international Expo. Delegates from 30 countries were present. I even...
Topics: Call Center Performance, call center; best practices; call monitoring; qual

{"title":"A "Quick" Idea from an Industry Conference","post_url":"http:\/\/careerimpact.typepad.com\/career_impact\/2007\/10\/a-quick-idea-fr.html","feed_url":"http:\/\/careerimpact.typepad.com\/career_impact\/index.rdf","author":null,"date":"2007-11-12 10:07:31","summary":"I attended the Annual Call Center Conference and Exhibition in San Diego last month. Here's a summary of the highlights of it for me : 1. This was truly an international Expo. Delegates from 30 countries were present. I even..."}

I believe it was William Blake who once said, "The larger grows the island of my knowledge, the longer stretch the shores of my ignorance." I know how he felt. Five years ago, I would have told you that I...
Topics: Leadership Training, performance management; performance measureme

{"title":"The More I Learn the Less I Know","post_url":"http:\/\/careerimpact.typepad.com\/career_impact\/2007\/03\/the_more_i_lear.html","feed_url":"http:\/\/careerimpact.typepad.com\/career_impact\/index.rdf","author":null,"date":"2007-11-12 10:07:30","summary":"I believe it was William Blake who once said, \"The larger grows the island of my knowledge, the longer stretch the shores of my ignorance.\" I know how he felt. Five years ago, I would have told you that I..."}